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Return & Refund Policy – Azavex Apparel

In this policy, “Azavex Apparel,” “we,” “us,” and “our” refer to the Azavex Apparel brand and store.

This policy applies to purchases made directly from Azavex Apparel. It does not exclude or limit your rights under applicable consumer protection law.

1. Our 28-Day Return Policy

You may request a return for an eligible item within 28 calendar days after delivery.

To start a return, email help@azavex.com within this period. After notifying us, please send the item back within 28 calendar days, following the return instructions we provide.

The 28-day period is the deadline for notifying us that you wish to return an item. The separate 28-day period is the time allowed to send it back after your notification.

Our 28-day change-of-mind return policy does not limit your legal rights regarding faulty, damaged, incorrect, or misdescribed products. Where statutory cancellation rights apply, those rights take precedence over our voluntary return conditions.

2. Return Conditions

For a change-of-mind return, items should:

  • Be unused, unworn, unwashed, and free from damage caused after delivery.

  • Include their original tags, accessories, and any components supplied with the product.

  • Be accompanied by an order number, order confirmation, or other reasonable proof of purchase.

You may carefully inspect an item or briefly try on clothing to check its fit, as you would in a store.

Please use the original packaging where possible, or suitable protective packaging. Missing original packaging does not automatically invalidate a statutory return or a claim concerning a faulty product.

Where legally permitted, a refund may be reduced to reflect an actual loss in value caused by handling beyond what is necessary to inspect the item. We will explain any such deduction.

3. How to Request a Return

Email help@azavex.com with:

  • Your order number and the name used for the purchase.

  • The item or items you wish to return.

  • Whether you are returning an unwanted item or reporting a problem.

  • A description of any damage, defect, or incorrect item, with clear photos where reasonably possible.

You do not need to provide a reason when exercising a statutory right to cancel.

Please contact us before shipping so we can provide the correct return location and instructions. The sender’s details on your parcel may not identify the correct return location.

Our approval is not a condition for exercising a statutory cancellation right. A clear cancellation notice submitted within the applicable deadline is sufficient to notify us of your decision.

4. Items Excluded from Change-of-Mind Returns

To the extent permitted by law, the following are excluded from our voluntary change-of-mind return policy:

  • Products made to your individual specifications or clearly personalized, such as items bearing a custom name or message.

  • Perishable products or goods that deteriorate or expire rapidly.

  • Sealed products unsuitable for return for health protection or hygiene reasons, once their protective seal has been broken after delivery.

  • Gift cards, except where cancellation, reimbursement, or cash redemption is required by law.

  • Items clearly identified as Final Sale before purchase, where this restriction is legally permitted.

A standard product is not automatically considered personalized simply because it is made or printed after an order is placed.

Discounted or clearance items are not automatically excluded from returns. A Final Sale label does not override a statutory cancellation right.

These exclusions do not remove your legal rights if a product is faulty, damaged, incorrect, or not as described.

5. Return Shipping Costs

For change-of-mind returns, you are responsible for the direct cost of return shipping where this responsibility was disclosed before purchase and is permitted by law.

For faulty, damaged, incorrect, or misdescribed items, Azavex Apparel will cover the necessary return shipping costs. We will provide a prepaid return method or arrange reimbursement of reasonable return postage.

Please follow our return instructions. We recommend using a trackable service and keeping proof of postage until your return has been resolved.

For international returns, follow any customs instructions supplied with your return details. Duties or fees paid directly to a customs authority or third party may need to be reclaimed from that organization, subject to applicable law.

6. Restocking Fees

A 0% restocking fee applies to voluntary change-of-mind returns only where it is permitted by law and clearly disclosed before purchase.

The fee is calculated on the price paid for the returned item after discounts, excluding taxes and shipping charges.

No restocking fee applies to:

  • Faulty, damaged, incorrect, or misdescribed products.

  • Returns made under an applicable EU or UK statutory right of withdrawal.

  • Any return for which such a fee is prohibited by law.

Any applicable deduction will be explained in your refund confirmation.

7. Refunds

Once we receive your return, we will inspect it and email you the outcome.

For returns under our voluntary policy, eligible refunds will be issued within 5–10 business days after we receive the returned item. Any shorter mandatory legal deadline takes precedence, including the statutory rules below.

Refunds will be made to the original payment method unless you expressly agree to another method permitted by law. We will not require you to accept store credit instead of a refund to which you are legally entitled.

Your refund will reflect the amount actually paid for the returned item, including refundable taxes and any lawful, disclosed deductions.

Original delivery charges are generally non-refundable for voluntary change-of-mind returns, except where required by law. Where a refund is due because an item is faulty, damaged, incorrect, or misdescribed, we will also refund the delivery charges attributable to that item as required by applicable law.

Your bank or payment provider may require additional time to display the refund after we issue it.

8. EU and UK Statutory Cancellation Rights

Our voluntary 28-day return policy is additional to your statutory rights.

If your purchase is covered by EU or UK distance-selling law, you generally have the right to cancel an eligible online purchase without giving a reason within 28 calendar days after you, or someone you nominate other than the carrier, receives the goods. Any longer cancellation period required by law remains available.

For multiple goods purchased in one order and delivered separately, the statutory cancellation period generally begins after receipt of the last item.

To exercise this right, send us a clear statement of your decision to cancel, for example by emailing help@azavex.com, before the applicable cancellation period expires. Prior approval is not required.

You must send the goods back within 28 calendar days after notifying us of your cancellation, unless we arrange collection.

For a valid statutory cancellation:

  • We will reimburse the relevant payments within 28 calendar days after receiving your cancellation notice, subject to the permitted withholding described below.

  • Unless we have offered to collect the goods, we may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever occurs first.

  • If you cancel the entire order, we will refund the cost of our least expensive standard delivery option. Additional charges for an upgraded delivery service are not refundable unless required by law.

  • You are responsible for direct return shipping costs only if properly informed before purchase and where the law permits.

  • No restocking fee applies.

  • A deduction for diminished value may apply only where legally permitted and justified by handling beyond what is necessary to establish the goods’ nature, characteristics, and functioning.

Legally recognized exceptions, including certain personalized, perishable, and unsealed hygiene products, may apply. Gift card and Final Sale restrictions apply only to the extent that they do not conflict with your statutory rights.

If your statutory cancellation period has ended, you may still request an eligible return within our voluntary 28-day period, subject to the conditions of this policy.

9. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact help@azavex.com promptly if an item is damaged, defective, incorrect, or not as described.

We encourage you to report visible delivery damage or an incorrect item within 48 hours, where possible, to help us investigate quickly. This is a recommended reporting period, not a deadline that removes your legal rights.

We may request photos, a description of the problem, or an inspection to assess the issue.

Depending on the circumstances and your rights under applicable law, we will arrange an appropriate remedy, such as a repair, replacement, price reduction, or refund, at no charge where required.

10. Exchanges

For a different size, color, or style, please request an eligible return under this policy and place a new order for the item you prefer.

For faulty, damaged, or incorrect items, contact us so we can arrange the appropriate remedy. A replacement will not be imposed where you are legally entitled to choose a refund.

11. Late or Missing Refunds

If you have received our refund confirmation but the funds have not appeared, check with your bank or payment provider.

If you still need assistance, email help@azavex.com with your order number. We will help check the refund status and provide any available transaction reference.

12. Contact Us

For return requests, refund questions, or help with an order, please contact:

Azavex Apparel
Customer Support Team
Email: help@azavex.com