Return & Refund Policy – Azavex

At Azavex, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 14 days from the date your order is delivered.

To be eligible for a return, your item must:

• Be unused, unworn, and in the same condition that you received it

• Be in the original packaging

• Include proof of purchase or order confirmation

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return or refund:

• Gift cards

• Final sale or clearance items

• Personalized or custom-made products

• Perishable goods or hygiene-sensitive items (if applicable)

Return Process

To initiate a return, please contact our support team first at:

Email: support@azavex.com

Please include:

• Your order number

• The reason for the return

• Photos of the item if it is damaged, defective, or incorrect

Important: Customers must contact us by email and receive return authorization before sending any item back. Returns sent without prior approval may not be accepted or processed.

Once your return request is approved, we will provide detailed instructions for returning your item.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item arrived damaged

• The wrong item was sent

• The product is defective

We recommend using a trackable shipping service, as Azavex is not responsible for lost, delayed, or untracked return shipments.

Restocking Fee

A 5% restocking fee may apply to eligible returns. This fee will be deducted from the final refund amount.

Refunds

After we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note:

• Original shipping costs are non-refundable

• Refund processing times may vary depending on your bank or payment provider

• Any applicable restocking fee will be deducted from your refund

Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need an exchange, please contact us at:

Email: support@azavex.com

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide clear photos of the issue so we can resolve it promptly.

Late or Missing Refunds

If you have not received your refund yet:

• Check your bank account again

• Contact your credit card company or payment provider

• Contact your bank, as processing times can vary

If you still have not received your refund, please contact us at:

Email: support@azavex.com

Contact Information

For any questions regarding this Return & Refund Policy, please contact us:

Azavex Support Team
Email: support@azavex.com