Política de envío

Shipping Policy – Azavex Apparel

Last updated: October 1, 2026

In this policy, “Azavex Apparel,” “we,” “us,” and “our” refer to the Azavex Apparel brand and store.

Azavex Apparel ships to customers worldwide. This policy explains order processing, estimated delivery times, shipping charges, tracking, and assistance with delivery issues.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

1. Order Processing

Orders are generally processed within 1–3 business days after payment is confirmed.

We do not normally process or dispatch orders on weekends or public holidays.

Certain products, including personalized, customized, made-to-order, or limited-production items, may require additional processing time. Where applicable, a different processing period will be disclosed on the product page or before purchase.

Once your order has been prepared for shipment, we will send you a shipping confirmation email containing your tracking number.

If we are unable to process your order within the stated timeframe, we will contact you with an update and explain the available options.

2. Worldwide Estimated Delivery Time

Azavex Apparel ships worldwide.

For most destinations, the estimated delivery time is:

5–9 business days after your tracking number has been issued.

This shipping estimate begins once tracking information has been provided and does not include the 1–3 business day order-processing period before shipment.

Therefore, a typical order may follow this timeline:

• Order processing: 1–3 business days

• Estimated shipping after tracking is issued: 5–9 business days

Delivery times are estimates rather than guaranteed delivery dates unless we expressly state otherwise.

Actual delivery times may occasionally vary depending on destination, customs processing, local delivery services, weather conditions, carrier disruptions, peak shopping periods, or circumstances outside our reasonable control.

Available shipping options and any destination-specific restrictions will be displayed at checkout where applicable.

3. Shipping Charges

Shipping charges, where applicable, are calculated based on your order, destination, and available shipping method.

The applicable shipping cost will be displayed at checkout before you submit your order.

Azavex Apparel may periodically offer free shipping promotions.

Free shipping offers may be subject to:

• Minimum purchase requirements.

• Eligible destinations.

• Eligible products.

• Promotional periods.

• Other conditions disclosed with the offer.

Free shipping does not automatically include customs duties, import taxes, or other government charges unless expressly stated.

4. Tracking Your Order

Once your order has been prepared for shipment, we will send the available tracking information to the email address associated with your order.

Please allow approximately 24–48 hours after receiving your tracking number for the first carrier tracking update to appear.

Tracking may not update every day, especially while an international shipment is moving between countries, customs facilities, or delivery partners.

A tracking number or shipping-label notification may be generated before the carrier completes its first physical scan of the parcel.

If your tracking information has not updated after the initial period, this does not necessarily mean that the shipment has stopped moving.

If your estimated 5–9 business day delivery window has passed and your order has not arrived, please contact:

help@azavex.com

Include your order number so we can assist with checking the shipment.

5. Customs, Duties, and Taxes

Because Azavex Apparel ships internationally, some orders may be subject to customs duties, import taxes, VAT, handling charges, or similar fees imposed by the destination country.

Any taxes, duties, or other charges collected directly by Azavex Apparel will be identified during checkout.

Where such charges are not collected by us, the customer may be required to pay them directly to the carrier, customs authority, or other relevant authority, where permitted by applicable law.

Customs requirements differ between countries.

Azavex Apparel does not control charges imposed directly by customs authorities or other government agencies.

If you believe you have been charged again for a tax or duty already collected by us, please contact help@azavex.com so we can review the order.

Customs inspections or clearance procedures may occasionally extend delivery beyond the normal 5–9 business day estimate.

Where reasonably possible, we will assist by providing relevant shipment information or documentation.

Customs delays do not remove or reduce mandatory cancellation, refund, or consumer rights.

6. Delays and Missing Deliveries

Although most orders are expected to arrive within approximately 5–9 business days after tracking is issued, occasional delays may occur.

Possible causes include:

• Customs inspections or clearance delays.

• Local carrier disruptions.

• Severe weather.

• Public holidays.

• Peak seasonal demand.

• Incorrect or incomplete delivery information.

• Transportation disruptions.

• Events outside our reasonable control.

If your order has not arrived after the estimated delivery window, contact help@azavex.com with your order number.

We will review the available tracking information and, where appropriate, contact the shipping provider or begin a delivery investigation.

A carrier investigation does not extend or override any mandatory refund deadline provided by applicable law.

If tracking shows your order as delivered but you cannot locate the parcel, please first:

• Check the delivery location shown by the carrier.

• Check around the delivery address or designated safe place.

• Ask household members or anyone authorized to receive the parcel.

• Check with building reception or management where applicable.

• Review any delivery notice provided by the carrier.

If the parcel still cannot be located, contact us.

A tracking status marked “delivered” does not automatically result in the rejection of a missing-delivery claim.

We will consider the available delivery evidence, carrier information, delivery instructions, and applicable law.

If a parcel is confirmed lost or misdelivered while responsibility for delivery remains with us, we will provide an appropriate remedy, which may include a replacement or refund where required.

7. Damaged or Incorrect Deliveries

Please inspect your order after delivery and contact us promptly if an item is:

• Damaged.

• Defective.

• Incorrect.

• Missing from the shipment.

• Materially different from what you ordered.

Where reasonably possible, we encourage customers to report visible delivery problems within 48 hours after delivery so we can investigate the issue efficiently.

The 48-hour period is a recommended reporting timeframe and does not remove or limit any mandatory legal rights.

When contacting us, please provide where reasonably possible:

• Your order number.

• A description of the issue.

• Photographs of the affected product.

• Photographs of the packaging where relevant.

Please retain the packaging during the initial investigation where possible.

Missing packaging or photographs does not automatically invalidate a valid legal claim.

We will provide the appropriate remedy according to our Return & Refund Policy and applicable law.

Where the problem is our responsibility, necessary return shipping costs will be covered by Azavex Apparel where required.

8. Delivery Information and Returned Parcels

Please carefully review your shipping address before completing your purchase.

Customers are responsible for providing accurate and complete delivery information.

If you notice an error after placing your order, contact help@azavex.com as soon as possible.

We will make reasonable efforts to update the address before shipment, but changes may no longer be possible once an order has entered fulfillment or has been transferred to a shipping provider.

If a parcel is returned because of:

• An incorrect or incomplete address.

• Failed delivery attempts.

• Failure to collect the parcel.

• Refusal of delivery.

• Other customer-related delivery circumstances.

we will review the circumstances and explain the available options.

Where legally permitted, reasonable additional shipping costs resulting from incorrect customer-provided information or failure to collect a shipment may apply.

Any additional charge will be explained before you agree to it.

You will not be charged to correct a shipping or fulfillment error caused by Azavex Apparel.

9. Returns After Delivery

You may request an eligible change-of-mind return within 28 calendar days after delivery.

After notifying us that you wish to return an eligible product, you must send it back within 28 calendar days, following the return instructions provided by Azavex Apparel.

Return eligibility, conditions, return shipping costs, any lawful 0% restocking fee, and refund timeframes are explained in our Return & Refund Policy.

No restocking fee applies to:

• Faulty products.

• Damaged products.

• Incorrect products.

• Products that are not as described.

• Returns made under an applicable EU or UK statutory right of withdrawal.

• Any other return where such a fee is prohibited by applicable law.

Delivery responsibility and transfer of risk are determined according to applicable law.

Nothing in this Shipping Policy excludes or limits mandatory consumer rights.

10. Contact Us

For tracking assistance, delayed shipments, missing parcels, damaged deliveries, or other shipping questions, please contact:

Azavex Apparel
Customer Support Team
Email: help@azavex.com

Please include your order number whenever possible so we can assist you more efficiently.